Terms & Privacy Policy

Medi-Dyne Cookie & Information Privacy Policy

At Medi-Dyne, we want you to know how we collect, use, share, and protect information about you. By interacting with Medi-Dyne through our websites, products, and services, you consent to the use of information that is collected or submitted as described in this privacy policy. We may change or add to this privacy policy, so we encourage you to review it periodically.

Automated Information Collection

In order to provide the best guest experience possible, we also use automated information collection technologies for reporting and analysis purposes. We examine metrics such as how you are shopping on our website, the performance of our marketing efforts, and your response to those marketing efforts.

Medi-Dyne Automated Collection

We and our service providers use cookies and other technologies to receive and store certain types of information whenever you interact with. This information helps us recognize you, customize your website experience, store items in your cart between visits and make our marketing messages more relevant. Examples of this information include but are not limited to: pages you visit, ads you click on, type of browser/device/hardware, purchase information, IP based geographic location and search terms. This includes Medi-Dyne content presented on another website or mobile application. These technologies also enable us to prevent fraud or other harmful activities.

Our Do Not Track Policy

Some browsers have a ”do not track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser ”do not track” signals, but we do provide you the option to opt out of interest-based advertising. To learn more about IBA or to opt-out of this type of advertising, visit the Network Advertising Initiative website and the Digital Advertising Alliance website. Options you select are browser- and device-specific.

User Experience Information

In order to improve guest online and mobile shopping experiences, help with fraud identification, and assist our customer support representatives in resolving issues guests may experience in completing online purchases, we use tools to monitor certain user experience information; including login information, IP address, data regarding pages visited and ads clicked, specific actions taken on pages visited (e.g., information entered during checkout process), browser and device information.

Social Media

Medi-Dyne engages with guests on multiple social media platforms (e.g., Facebook, Twitter, and Pinterest). If you contact us on one of our social media platforms, request guest service via social media, or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this privacy policy as well as the privacy policy of the social media platform you use.

Social Media Ads

We may display targeted ads to you through social media platforms. These ads are sent to groups of people who share traits such as likely commercial interests and demographics. For example, we may target guests who have expressed an interest in shopping for knee supports, anti-chafe, stretching products, etc. See the policies of each social media platform for additional information about these types of ads.

How Is Your Information Used?

Examples of how we use the information we collect include:

Product and Service Fulfillment

  • Fulfill and manage purchases, orders, payments, and returns/exchanges
  • Respond to requests for information about our products and services on our websites to serve you
  • Connect with you regarding guest service via customer support, or on social media or internet chat platforms.
  • Administer sweepstakes and contests
Our Purposes (including but not limited to marketing)
  • Deliver coupons, newsletters, e-mails, and social media notifications
  • Provide interactive features of the website or mobile applications, such as product reviews, send marketing communications and other information regarding products, services and promotions
  • Administer promotions and surveys

Internal Operations

  • Improve the effectiveness of our website, stores, mobile experience, products, services, and marketing efforts
  • Conduct research and analysis
  • Perform other business activities as needed, or as described elsewhere in this policy

Prevention of Fraud and Other Harm

Prevent fraudulent transactions, monitor against theft and otherwise protect our guests and our business (e.g., product recalls)

Legal Compliance

For example, assist law enforcement and respond to legal/regulatory inquiries
How Is Your Information Shared?

Medi-Dyne Subsidiaries and Affiliates

We share the information we collect within Medi-Dyne, which includes all Medi-Dyne subsidiaries and affiliates. Medi-Dyne may use this information to offer you products and services that may be of interest to you.

Medi-Dyne owns and operates multiple brands including but not limited to 2Toms®, Cho-Pat®, ProStretch®, StretchRite®, Tuli’s® and others.

Legal Requirements

We may disclose information we collect when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; to facilitate the financing, securitization, insuring, sale, assignment, bankruptcy, or disposal of all or part of our business or assets; or to protect the rights property or safety of our company, our guests or others.

What Choices Do You Have?


If you do not wish to receive promotional e-mails from us, call Customer Support at 800-810-1740 to opt-out. You also have the ability to unsubscribe from promotional e-mails via the unsubscribe link included in each promotional e-mail.

This opt-out does not apply to operational or transactional emails (e.g., purchase confirmation, shipping notifications, surveys, product reviews).

Cookies, Tracking, and Interest-Based Advertising

The help function of your browser should contain instructions on how to set your computer to accept all cookies, to notify you when a cookie is issued or to not receive cookies at any time. If you set your device to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of our features (i.e. you will be able to browse the site but will not be able to make a purchase).

Interest-Based Advertising

To opt-out of our interest-based advertising for Medi-Dyne’s goods and services or those of another party, online and in third-party mobile applications, visit Digital Advertising Alliance’s Choices page at http://optout.aboutads.info and perform a global opt-out.

Other Web Site Analytics Services

Analytics services such as Google Analytics provide services that analyze information regarding visits to our websites and mobile applications. They use cookies, web beacons, and other tracking mechanisms to collect this information.

To learn more about Google’s privacy practices, click here. To access and use the Google Analytics Opt-out Browser Add-on, click here.

How Is Your Personal Information Protected?

Security Methods

We maintain administrative, technical, and physical safeguards to protect your personal information. When we collect or transmit sensitive information such as a credit or debit card number, we use industry standard methods to protect that information. However, no e-commerce solution, website, mobile application, database or system is completely secure or “hacker proof.” You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.

Children’s Personal Information

We recognize the particular importance of protecting privacy where children are involved. We do not knowingly collect personal information online from children under the age of 13. If a child under the age of 13 has provided us with personal information online, we ask that a parent or guardian call Customer Support at 800-810-1740.

How Do You Contact Medi-Dyne?


1812 Industrial Blvd
Colleyville, Texas 76034

Phone: 1 (800) 810-1740

Medi-Dyne Privacy Policy Scope

Our website may offer links to other sites. If you visit one of these sites, you may want to review the privacy policy on that site. In addition, you may have visited our website through a link or a banner advertisement on another site. In such cases, the site you linked from may collect information from people who click on the banner or link. You may want to refer to the privacy policies on those sites to see how they collect and use this information.